Privacy Policy

Effective Date: 10/18/2024

At Cicadas ("we," "our," or "us"), we respect and protect the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our services through our mobile app, website, or other platforms (collectively, the "Services").

By using our Services, you consent to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you register for or use our Services, we may collect the following personal information:

• Identification Data: Name, email address, phone number, date of birth, government-issued ID (such as passport or driver's license).
• Account Information: Payment account details, bank account numbers, transaction history, and virtual card details.
• Contact Information: Address, phone number, and email.

b. Financial Information

To facilitate cross-border payments, we collect financial information, including:

• Bank account numbers and details
• Transaction records
• Virtual card details
• Payment history

c. Usage Information

We collect technical information about how you interact with our Services:

• Device type, operating system, and unique device identifiers
• IP address and geolocation data
• Browser type and language
• Usage data (pages viewed, time spent, links clicked)

d. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to collect usage and interaction data. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected to:

• Facilitate and process payments and transfers.
• Verify your identity to comply with legal requirements (e.g., anti-money laundering regulations).
• Improve the performance, security, and functionality of our app.
• Provide customer support and respond to your inquiries.
• Communicate important information regarding your account, transactions, or the Services.
• Analyze usage data to improve and enhance the Services.
• Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share personal information with third-party service providers who assist in delivering our Services (e.g., payment processors, identity verification services).
• Legal Compliance: We may share personal information when required by law or to protect our legal rights (e.g., responding to court orders, legal processes).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.
• With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

• Access and obtain a copy of your personal information.
• Request correction of any inaccurate or incomplete data.
• Request the deletion of your personal information, subject to certain legal limitations.
• Opt-out of marketing communications by following the instructions in those communications.

7. International Transfers

Since Cicadas provides cross-border payment services, your personal information may be transferred and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Effective Date" at the top of this policy and notify you as required by law.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Cicadas
USA: 463 Debra.Drive, Des Plaines, Illinois.
Nigeria: G/5 Lagos Road, Obeiba - Ihima, Kogi State
info@mycicadas.com
+1 312 479 3939